Shipping & delivery

Where we ship

Across the United States, including Alaska, Hawaii and Puerto Rico. We do not ship outside the US yet.

What it costs

Free on orders over $40. Below that, a flat $4.95. The cost is shown at checkout before you pay, never after.

How long it takes

Orders are packed and handed to USPS on the next business day. Delivery is four to seven business days after that. Orders placed on a weekend or a US public holiday start processing the next business day.

Tracking

You get a tracking number by email the moment the label is scanned. If nothing has moved after five business days, write to us and we will chase it.

Wrong address

Tell us within two hours of ordering and we can usually fix it. After the label is printed we cannot change it, but we can reship once the parcel comes back to us.

Lost or damaged

If tracking says delivered and the parcel is not there, check with anyone else at the address and your building's mail room first, then write to us. If it is genuinely gone, we send a replacement.