Contact Information

Last updated: September 7, 2026

Sculpette is a brand of Flexnee LLC. Here is how to reach us, what to include so we can help on the first reply, and how quickly to expect an answer.

Contents

1. Company details
2. Customer support
3. Hours and response times
4. What to include in your message
5. Order questions
6. Returns and exchanges
7. Sizing help
8. Press, wholesale and partnerships
9. Legal and privacy requests
10. Social media

1. Company details

Legal entity: Flexnee LLC
Trading as: Sculpette
Entity type: Limited liability company, State of California
Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403, United States
Website: sculpette.com
Email: support@sculpette.com

The address above is a business address for correspondence. It is not a store, showroom or returns depot. Do not send returns to it; see section 6.

2. Customer support

Email is the fastest way to reach a person who can act on your order. Write to support@sculpette.com or use the form at sculpette.com/pages/contact. Both reach the same team. We do not offer phone support at this time.

3. Hours and response times

Support is staffed Monday to Friday, 9am to 6pm Eastern Time, excluding US federal holidays. Messages received outside those hours are answered the next business day. Our target is a reply within 1 business day; most messages are answered within a few hours. During launches and holiday sales, allow up to 2 business days.

4. What to include in your message

To get a complete answer on the first reply, include:

• Your order number (it starts with # and is in your confirmation email);
• The email address used at checkout;
• The product, size and shade you are writing about;
• For damage or a wrong item, a photo of the product and the packaging;
• For a sizing question, your usual bra size and the neckline you are dressing for.

5. Order questions

Track any parcel at sculpette.com/pages/track-order with the number in your shipping email. For address changes or cancellations, email us immediately; we can act only while the parcel is still unpacked. Delivery times and what to do about a delayed or missing parcel are in the Shipping Policy.

6. Returns and exchanges

Do not ship anything back without a return authorization. Email us first; we reply with the authorization and the correct return address, which differs from the business address above. The full conditions are in the Return and Refund Policy.

7. Sizing help

Start with the size guide, which converts your bra size to the right insert or sticky bra, and Which insert is mine for the shape. If you are still unsure, email us the dress or neckline and your bra size and we will tell you what to order.

8. Press, wholesale and partnerships

For press enquiries, wholesale, creator collaborations or affiliate partnerships, email support@sculpette.com with "Press", "Wholesale" or "Partnership" in the subject line and it will be routed to the right person.

9. Legal and privacy requests

Requests relating to your personal data, including access, correction or deletion under the California Consumer Privacy Act or other applicable law, and any legal notices, should be sent to support@sculpette.com with "Privacy request" or "Legal notice" in the subject line, or by post to the address in section 1. See our Privacy Policy for details of what we collect and how to exercise your rights.

10. Social media

We post on Instagram and TikTok as @[HANDLE]. Direct messages on social media are not monitored for customer service; please email for anything about an order.