Refund policy

Return and Refund Policy

Last updated: September 7, 2026

This policy applies to every purchase made on sculpette.com. Sculpette is a brand of Flexnee LLC. By placing an order you agree to the terms below. If anything here is unclear, write to support@sculpette.com before you order.

Contents

  1. Return window
  2. What can be returned
  3. Adhesive products and hygiene
  4. What cannot be returned
  5. How to start a return
  6. Return shipping costs
  7. Exchanges
  8. Refunds
  9. Damaged, defective or wrong items
  10. Bundles and sets
  11. Discounts, gifts and promotions
  12. Order cancellations
  13. Chargebacks
  14. Contact

1. Return window

You have 30 days from the date of delivery to start a return or exchange. The delivery date is the date shown by the carrier's tracking. Requests opened after 30 days cannot be accepted.

2. What can be returned

Because fit is the whole point of what we sell, we accept returns of adhesive products that have been tried on once. To be eligible, the item must be:

  • Returned within 30 days of delivery;
  • Clean, washed and dry, with the adhesive face placed back on its original protective film;
  • In its original packaging, including the storage case where one was supplied;
  • Free of makeup, self-tanner, lotion, oil, hair or any residue;
  • Free of tears, stretched edges, cuts or damage from removal.

Items that have clearly been worn more than once, or that arrive in a condition that cannot be inspected safely, will be returned to you at your cost or, at your choice, disposed of, and no refund will be issued.

3. Adhesive products and hygiene

Every returned adhesive item is inspected on arrival. Returned items are never resold. The single try-on allowance exists so that you can check the size and shade against your own skin; it is not a trial period for wear. Please try the product on over clean, dry skin, before applying any cream or fragrance, and keep the protective film.

4. What cannot be returned

  • The Body Tape, once the roll has been opened or the seal broken. Tape strips are single use. Unopened rolls are returnable within 30 days.
  • Any adhesive product that has been worn more than once, washed incorrectly, or returned without its protective film.
  • Items marked final sale at the time of purchase.
  • Free gifts, bonus items and promotional add-ons, unless the entire order is returned.
  • Gift cards.
  • Items purchased anywhere other than sculpette.com. Purchases from marketplaces or third-party sellers are covered by that seller's policy.

5. How to start a return

  1. Email support@sculpette.com with your order number, the item(s) you want to return, and the reason. If the item is damaged or wrong, attach a photo.
  2. We reply within 1 business day with a return authorization and the return address. Do not ship anything back before you receive it; unauthorized parcels cannot be matched to an order.
  3. Pack the item as described in section 2. Include the order number inside the parcel.
  4. Ship it with a tracked service and send us the tracking number.

Returns must be received by us within 14 days of the authorization being issued.

6. Return shipping costs

  • If the item is damaged, defective, or not what you ordered, we cover the return shipping and send you a prepaid label.
  • For all other returns, including size and shade changes, return shipping is paid by the customer. We recommend a tracked service; we are not responsible for parcels that do not reach us.
  • Original shipping charges, where any were paid, are not refunded unless the return is due to our error.

7. Exchanges

You may exchange an eligible item once per order for a different size or shade of the same product, or for a different product of equal or lower value. Exchanges follow the same steps and conditions as returns. The replacement ships once the original item has been received and inspected. If the replacement is out of stock, we will refund instead.

If you need the replacement urgently, place a new order for it and return the original for a refund; that is faster than waiting for the exchange to process.

8. Refunds

  • Once your return arrives, inspection takes up to 3 business days. We email you the outcome.
  • Approved refunds are issued to the original payment method only. We cannot refund to a different card or account.
  • Your bank or card issuer may take a further 5 to 10 business days to show the credit. If it has not appeared after 10 business days, contact your bank first, then us.
  • Refunds are for the price paid for the returned item after any discount applied to the order, in US dollars. Currency conversion differences and foreign transaction fees charged by your bank are not refundable.
  • Where an item is returned in a condition that does not meet section 2, we will contact you before deciding whether a partial refund can be offered.

9. Damaged, defective or wrong items

Check your order when it arrives. If anything is damaged in transit, defective on arrival, missing, or different from what you ordered, email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will replace it or refund it in full, including any shipping paid, and we cover the return where one is needed.

10. Bundles and sets

Bundle prices depend on all items being bought together. A bundle may be returned in full under the conditions above. Individual items from a bundle may be returned, but the refund is calculated by deducting the full regular price of the items you keep from the bundle price paid; if the result is zero or negative, no refund is due. An opened Body Tape inside a bundle is not returnable, and its regular price is deducted accordingly.

11. Discounts, gifts and promotions

If a return brings the order total below the threshold for a free gift, free shipping or a promotional discount, the value of that benefit is deducted from the refund unless the gift is returned with the order in its original condition. Discount codes used on an order are not reissued after a refund.

12. Order cancellations

Orders are sent to our warehouse quickly. Email us as soon as possible after ordering if you need to cancel or change anything; we will do it if the parcel has not yet been packed. Once an order has shipped it cannot be cancelled, but you can return it under this policy after it arrives. Refused or undeliverable parcels are treated as returns once they reach us, and the outbound shipping cost is deducted.

13. Chargebacks

If you have a problem with an order, please contact us before contacting your bank. We resolve almost every issue within a business day. Chargebacks filed while a return or refund is already in progress delay the outcome for everyone, and we reserve the right to decline future orders from customers who file chargebacks on orders that were delivered as described.

14. Contact

Email: support@sculpette.com
Contact form: sculpette.com/pages/contact
Hours: Monday to Friday, 9am to 6pm Eastern Time. We answer every message within 1 business day.

Sculpette is operated by Flexnee LLC, a California limited liability company, 15442 Ventura Blvd, Sherman Oaks, CA 91403.

Nothing in this policy limits any rights you have under applicable consumer protection law.