Shipping policy
Shipping Policy
Last updated: September 7, 2026
This policy explains where we ship, what it costs, how long it takes and what happens if something goes wrong on the way. It applies to every order placed on sculpette.com.
Contents
- Where we ship
- Shipping rates
- Processing time
- Delivery times
- Tracking
- Address accuracy and changes
- Delays
- Lost, stolen or damaged parcels
- Undeliverable and refused parcels
- Split shipments
- PO boxes, APO/FPO and territories
- International orders
- Packaging
- Contact
1. Where we ship
We currently ship to addresses in the United States, including all 50 states and the District of Columbia. See section 11 for PO boxes, military addresses and US territories. If your country is not offered at checkout, we do not ship there yet.
2. Shipping rates
- Free standard shipping on orders of $40 or more after discounts, before tax.
- Orders under $40 pay the flat standard rate shown at checkout.
- Any faster options available for your address, and their prices, are shown at checkout before you pay.
Rates are calculated on the order total after any discount code or automatic discount is applied. If a return later brings the order below $40, the standard shipping charge is deducted from the refund as described in our Return and Refund Policy.
3. Processing time
Orders are processed and handed to the carrier within 1 to 2 business days. Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2pm Eastern Time, or on a weekend or holiday, begin processing the next business day. During launches and promotional periods processing can take up to 3 business days; we will say so on the site when that is the case.
4. Delivery times
Standard shipping within the United States takes 2 to 5 business days after the order ships. Add the processing time above for the total time from order to door. Delivery estimates are provided by the carrier and are not guaranteed; see section 7.
| Service | Transit time | Cost |
|---|---|---|
| Standard | 2 to 5 business days | Free over $40, otherwise flat rate at checkout |
| Expedited (where offered) | Shown at checkout | Shown at checkout |
5. Tracking
You receive a shipping confirmation email with a tracking number as soon as the parcel is scanned by the carrier. Tracking can take up to 24 hours to show its first update. You can follow your parcel at any time at sculpette.com/pages/track-order. If you have not received a shipping email within 3 business days of ordering, check your spam folder, then contact us.
6. Address accuracy and changes
You are responsible for entering a complete and correct delivery address, including apartment or unit number. If you notice a mistake, email us immediately with your order number; we can change the address if the parcel has not yet been packed. Once a parcel has shipped, the address cannot be changed by us. Parcels returned to us because of an incorrect or incomplete address are treated under section 9.
7. Delays
Once a parcel is with the carrier, transit times are outside our control. Weather, holidays, carrier volume and local disruptions can add days. We do not refund shipping charges or offer compensation for carrier delays. If your parcel has not moved in tracking for 5 business days, contact us and we will open a trace with the carrier.
8. Lost, stolen or damaged parcels
- Lost in transit. If tracking never shows delivery and the carrier trace confirms the parcel is lost, we send a replacement or refund you in full. Please contact us within 30 days of the shipping date so a trace can be opened in time.
- Marked delivered but not received. Check with household members, neighbors, building management and any parcel room, and allow 48 hours; carriers sometimes scan a parcel as delivered before it arrives. If it still has not turned up, contact us within 7 days of the delivery scan. We will investigate with the carrier and, depending on the outcome, may require a signed declaration of non-receipt before reshipping. We cannot be held responsible for parcels stolen after a confirmed delivery to the address you provided, but we will do what we can.
- Damaged on arrival. Photograph the parcel and the contents and email us within 7 days of delivery. We replace damaged items at no cost.
9. Undeliverable and refused parcels
If a parcel is returned to us because the address was incorrect, incomplete, the recipient was unavailable, or delivery was refused, we will contact you. You can choose to have it reshipped for a new shipping charge, or to be refunded for the items less the original outbound shipping cost, whether or not that shipping was free at the time of the order.
10. Split shipments
Occasionally an order is sent in more than one parcel, for example when one item is packed at a different location. You will receive a tracking number for each parcel. There is no extra charge for split shipments.
11. PO boxes, APO/FPO and territories
We ship to PO boxes and to APO, FPO and DPO military addresses by USPS; expedited services are not available to these addresses and transit times can be longer than the estimates above. We ship to Puerto Rico and other US territories where the carrier allows; availability is confirmed at checkout.
12. International orders
We do not currently accept orders for delivery outside the United States. If international shipping is introduced, duties and taxes for orders shipped outside the US will be the responsibility of the recipient unless stated otherwise at checkout.
13. Packaging
Orders ship in plain packaging with no product images on the outside. The sender name on the label is Sculpette.
14. Contact
Email: support@sculpette.com
Contact form: sculpette.com/pages/contact
Hours: Monday to Friday, 9am to 6pm Eastern Time. We answer every message within 1 business day.
Sculpette is operated by Flexnee LLC, a California limited liability company based in Sherman Oaks, California.